Delivery, Shipping & Refund Policy

Digital delivery

For the 14-day training camp, our team uses the email address supplied with your order to contact you and arrange access to the relevant cohort and learning community. Payment does not instantly activate a course account. Keep your order reference and check your inbox and spam folder.

The current cohort is expected to begin in early November; the exact date and session arrangements are subject to confirmation. The 14 days describe the training programme, not a guaranteed 14-day period from payment. Confirm the schedule and teaching language with us before purchase.

Access requirements and delivery issues

You need an internet connection, an accessible email account and access to the learning tools described on the product page. Community activities currently use Discord. Standalone courses and indicators shown as coming soon cannot be purchased from those pages.

If you have paid but have not received access arrangements, or the details are incorrect, email beatrix.sg.cn@gmail.com with your order reference and the issue. Do not send passwords, payment account credentials or wallet private keys. We will check payment and delivery records before arranging the appropriate next step.

Cancellation and refund requests

To request cancellation or a refund, email beatrix.sg.cn@gmail.com with your order reference, purchase email, reason and which parts of the service have been delivered or accessed. Please contact us before your cohort starts where possible.

Requests are assessed against the service purchased, its delivery status, the reason for the request and applicable consumer rights. Report duplicate charges, non-delivery, cancellation by the organiser or a material difference from the purchased service so we can investigate and arrange an appropriate remedy. This policy does not remove any mandatory right to a refund.

Submitting a request does not mean a refund has been approved or paid. We will communicate the outcome and, where a refund is due, the amount, payment method and expected processing arrangements. Provider processing and blockchain settlement can affect the time before funds are received.

Payment disputes and records

Retain your order reference and payment receipt. A refund status on the website is a record of processing; verify actual receipt through the payment provider. For unresolved payment or access issues, contact the same support email so your request can be matched to the original order.